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OrderlyStats
OrderlyStats is our intuitive statistics package that helps you manage and monitor your call centre. OrderlyStats puts key information directly into your hands, and into the hands of decision makers. As used by Digium in their own call centre!
Highlights
- Only statistics package available with Fully Real-Time Control Panel.
- Helps you manage your call centre as well as tracking performance.
- As used by Digium in their own call centre.
Description
OrderlyStats
At Orderly Software, we understand the factors that drive performance in your call centre. Our intuitive, freely-available statistics package OrderlyStats puts key information directly into your hands, and into the hands of decision makers throughout your organisation.
With OrderlyStats, you can assess the call routing capabilities of the call centre as a whole, as well as break down performance on an agent-by-agent basis. Valuable insights into call trends and customer behaviour can be learned, and shared throughout your business.
OrderlyStats helps you:
- Assess impact of new technologies and changes,
- Reward high-performing agents,
- Adapt shift times to meet periods of high demand,
- Identify personnel in need of training, and
- Monitor call centre improvements over time.
Real-Time Control Panel
The OrderlyStats Control Panel allows Team Leaders and all Managers to view and manage their call centre in full real-time, and includes functions to log agents in and out, dynamically reassign agents to queues, and also pause/resume for wrap up.
OrderlyQ is Orderly Software’s flagship queue optimization system. Working seamlessly with OrderlyStats, OrderlyQ helps you answer more callers by optimizing your queue.
Call Centres using OrderlyQ typically see abandonment reduce to less than a third of its former value, resulting in
- Increased sales
- Reduced costs
- Improved caller satisfaction
- Higher agent morale
To find out more about how OrderlyQ can help you achieve these benefits at your cal centre, just give us a call.
Your callers will thank you for choosing OrderlyQ.
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Orderly Software
OrderlySoftware provides high-quality Call Centre Solutions, including the freely-available call centre management and monitoring platform OrderlyStats, featuring a real-time interactive Control Panel view of the call centre for inbound, outbound and queued calls, and a wealth of historical reports. We also provide the OrderlyQ queue optimization system, allowing call centres to slash abandonment without staffing-for-peaks. OrderlySoftware’s solutions are in use at hundreds of call centres all around the world.
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