Description

Configurator - Asterisk Configuration Tool

Asterisk Configuration Tool The Configurator is a web-based user interface designed to simplify configuring and maintaining Asterisk PBXs. This point and click GUI makes administration of users, extensions, devices, queues, etc. simple and quick. It also provides filterable access to Call Detail Records with an Export option, a sound file management tool, and a graphical IVR builder.

INsight - Queue Management System

INsight is a web-based queue management system. This call center application allows supervisors or queue managers to monitor queues and the agents in those queues in real time. It gives supervisors a mechanism to pause/unpause agents; listen, barge, whisper, and perform 3-way calls for active agent calls; grab, triage, and redirect waiting calls; and do On-Demand call recording. It also comes with full set of historical queue and agent utilization reports. Being a web application makes it extremely portable.

Assist - Agent Interface

Assist comes in a web-based or .NET interface for agents in a call center. It can pop any web-based information the agent may need to field a queue call. Assist aids the agent in monitoring their calls and the queues in which they are assigned. In addition to any web-based information that is popped, the Assist client also provides information about the incoming call; agent pause; post-call dispositions; and an inbound/outbound toggle. The ability to pop URLs and provide queue and call data makes this a valuable tool for the agent.

Omega*Dial - Automated Dialer

OmegaDial is a scalable, web-based auto-dialer that works with Asterisk, is used for high-volume call campaigns. It is an outbound auto-dialer that can be used for messaging campaigns or feeding calls to CSRs/Agents. It provides message play, polling, call transfers, management monitoring, and reporting.